Prohibited Jurisdictions: Frequently Asked Questions

General

Our management team regularly reviews our operations along with independent 3rd party professionals to assess the business risks and opportunities for our brands on a market-by-market basis. Following our most recent review, it was determined that we would no longer offer real money games in certain countries.

We apologize for this inconvenience and hope you’ve enjoyed your experience with PokerStars and we invite you to continue playing with your existing account on our play money site. Your account remains open and accessible and your funds may be withdrawn at any time.

My account

Your account balance is completely safe. Our license in the Isle of Man requires us to keep player funds separate from the company’s operating funds. PokerStars has always complied with this requirement and continues to do so for all of our player deposits.

The PokerStars Cashier is now available for you to withdraw the funds in your real money account.

If you have any unused T$, T€ and/or Tournament Tickets in your account, they will automatically be converted into their equivalent cash value upon entering the Cashier. Freeroll and StarsCoin buy-in tickets have no real money buy-in value, and are therefore ineligible for credit.

You have been unregistered from any future events you were registered for, and the buy-in amounts (if any) returned to your account.

StarsCoin

You will be able to use your StarsCoin in the PokerStars Rewards Store to purchase Rewards and Rebates. These Reward and Rebates, once purchased, result in cash being instantly deposited into your account. These funds will be immediately available for withdrawal.

No, unfortunately we are unable to offer new purchases of Rewards Store merchandise to players from these countries.

Yes, any already pending Rewards Store orders will be filled, you will receive your purchase as normal.

Withdrawals

To make a withdrawal request, log in to your PokerStars account and visit the Cashier.

A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Click ‘Withdraw’ and then select from the available withdrawal options. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.

Carefully review the information on the screen showing withdrawal options before completing your withdrawal request. Options will depend on your country of residence. Please make sure to check the Cashier for the options and limits available to you.

For those where withdrawals via Wire Transfers are available: if you see that the bank account designated to receive your withdrawal has been cancelled or has expired, please cancel your withdrawal request and visit our Help Center to find the best way to contact us.

For those where withdrawals via paper checks are available: if you see that the mailing address is incorrect or incomplete, cancel your withdrawal request and update your mailing address. To update your address go to ‘Account’ -> ‘Change Account’ -> 'Change Mailing Address...' from the main Lobby. If your full name is incorrect, please visit our Help Center to find the best way to contact us.

Withdrawal options and limits: please check the Cashier for option availability and limits for your country

Processing times:

  1. VISA and Entropay: Withdrawals will be sent for processing within 72 hours. Please allow up to 10 business days for the funds to appear in your bank account.
  2. NETELLER: Withdrawals will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your NETELLER account balance.
  3. Skrill: Withdrawals will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your Skrill account balance.
  4. Webmoney: Withdrawals will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your Webmoney account balance.
  5. Wire Transfers: Withdrawals will be sent for processing within 72 hours. Please allow 3-5 business days for funds to be credited to your designated bank account.

NOTE:  For most countries, Skrill, Visa, Entropay and WebMoney withdrawal options will only be available if you have used those payment methods to deposit in the last six months.

Once you submit your withdrawal request, an email notification will be sent to your registered email address confirming each transaction made within your PokerStars account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds will be processed.

Please note that due to the expected high volume of withdrawal requests, we anticipate a slight delay in processing and delivery of your funds. Rest assured that your funds are safe and we will process your request as soon as possible.

  1. Log in to your PokerStars account and go to the Cashier.
  2. A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Withdraw’. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.
  3. From the available withdrawal options, select the ‘VISA/Entropay’ option (which will be associated with the VISA/Entropay card you last used to deposit) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your withdrawal. If everything is correct, click the 'OK' button and complete your withdrawal request

VISA/Entropay withdrawals are available from $10.00. They will be sent for processing within 72 hours. Once processed, it can then take up to 10 business days for the funds to be credited on your card.

  1.  Log in to your PokerStars account and go to the Cashier.
  2. A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Withdraw’. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.
  3. From the available withdrawal options, select the ’NETELLER’ option (which will be associated with NETELLER account you last used to make NETELLER deposits) and click 'Submit'.
  4. If you have not previously deposited using NETELLER at PokerStars, select the NETELLER option and then enter your NETELLER account details.  Once you have entered & confirmed your NETELLER account details, click ‘Submit’.
  5. After you click ‘Submit’, you will see a confirmation screen with more details about your withdrawal. If everything is correct, click the 'OK' button and complete your withdrawal request.

NETELLER withdrawals are available from $1.00. They will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your NETELLER account balance.

  1. Log in to your PokerStars account and go to the Cashier.
  2. A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Withdraw’. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.
  3. From the available withdrawal options (depending on your country), select the ‘Skrill’ option (which will be associated with ‘Skrill’ account you last used to make ‘Skrill’ deposits) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your withdrawal. If everything is correct, click the 'OK' button.

Skrill withdrawals are available from $1.00. They will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your ‘Skrill’ account balance.

The Skrill withdrawal option is only available if you used Skrill to deposit in the last six months.

  1. Log in to your PokerStars account and go to the Cashier.
  2. A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Withdraw’. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.
  3. From the available withdrawal options, select the ’WebMoney’ option (which will be associated with WebMoney account you last used to make WebMoney deposits) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your withdrawal. If everything is correct, click the 'OK' button.

WebMoney withdrawals are available from $1.00. They will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your WebMoney account balance.

The WebMoney withdrawal option is only available if you used WebMoney to deposit in the last six months.

Wire Transfers allow you to withdraw funds directly to your bank account. Before initiating your withdrawal, please make sure to have your current banking information at hand.

To withdraw via this method, follow these steps:

  1. Log in to your PokerStars account and go to the Cashier.
  2. A pop-up screen will prompt you to withdraw your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Withdraw’. If you click ‘Close’ you will still be able to initiate a withdrawal by clicking the ‘Withdraw’ button in the Cashier.
  3. From the available withdrawal options, select the ’Wire Transfer’ option and click 'Submit'.
  4. A pop-up window will appear on your screen where you will need to enter your banking information. After filling in the form, click 'Request'.
  5. Once you have successfully registered your bank account in our system, you will be taken back to the withdraw screen where you will find your banking details next to the ’Wire Transfer’ option. This time simply click 'Submit'. You will then get a confirmation screen with your withdrawal request details. If everything is correct, click the 'OK' button.

NOTE: PokerStars covers all fees charged by the sending bank. Players are responsible for any fees charged by their bank or intermediary banks (if applicable) for receiving a wire transfer.

Wire transfers start from $1,000, varying depending on your country. Wire Transfer withdrawals will be sent for processing within 72 hours. Please allow 3-5 business days for funds to be credited to your designated bank account.

For additional information on how to fill in your banking details, please click here.

Unfortunately, inter-site transfers are not allowed.

Unfortunately, real money transfers between players are not allowed.

Playing on PokerStars

In the event that you are now resident in a country that is not a prohibited jurisdiction, and can prove it, you are free to play on our site from your new residence. However, to do so, you will be required to submit proof that you are actually resident in another location to have your privileges reinstated. Acceptable proof consists of copies of government-issued photo identification as well as a recent utility bill showing your new physical address.

Please visit our Help Center for more information on how to handle this process.

 

No. Real money play is not allowed while you are physically located within a prohibited jurisdiction under any circumstances. Players who attempt to play for real money from inside a prohibited jurisdiction with the aid of VPNs or other technical workarounds will lose their playing privileges and/or funds in their account in accordance with Section 5.11 of the PokerStars Terms of Service.

Yes, players who relocate to a country where play on PokerStars is not prohibited will be able to use their current account balance.

You may not play for real money, make deposits or make any real money transfers while you are physically located in any of the prohibited jurisdictions under any circumstances. Even if you are simply visiting, you may not play on PokerStars while you are there.

Unfortunately this is not possible. Currently, all accounts registered with an address in a prohibited jurisdiction are blocked from real money play. To be able to play again you must be resident in a country which is not a prohibited jurisdiction and be able to prove it.

Yes, you are free to continue to play for play money on either our .com or our .net site. However, players may not participate in freeroll tournaments which have real money prizes or any other prizes other than play chips.

Play money purchases will be prohibited in certain countries.

Live Events

You are still welcome to play in any of our live poker tours. Unfortunately, you will not be able to deposit money to buy in directly to these events through PokerStars or have any winnings deposited to your account, but you can use the remaining balance in your account to register in our live events.

Yes, players are eligible to play in all PokerStars-sponsored live events. Tournament packages and buy-ins won or otherwise earned on PokerStars will be honoured.

Yes. Visit our Help Center to find the best way to contact us. Please note that you can only register by this method if you have enough money in your account to cover the entire buy-in, as you cannot deposit to supplement your account balance.