Welcome to the Rewards Store

Looking to treat yourself? Why not, you deserve it. Rewards Store offers everything from clothing and accessories to online rewards you can use to enhance your experience on all our great products.

Rewards Store – Redeem Your StarsCoin

Collect StarsCoin as a PokerStars Rewards member and redeem it here for a variety of online rewards to enhance your gameplay experience. Online tickets and more are available now – use your StarsCoin to get more play, more value and more fun.

Click below or find the Rewards Store in the app and our desktop software via the ‘My Rewards’ menu.

Rewards Store

Frequently Asked Questions

  1. Log in to your Stars Account.
  2. Go to your ‘My Rewards’ menu
  3. Click on the ‘Rewards Store’ button.
  4. Browse the products on offer, select the item you wish to order and click ‘Buy This Item’
  5. A new window will appear with an Order Form. From here you can:
    1. Choose quantity
    2. Confirm that your address is the one listed and is correct. If it is not, please update or use a different delivery address
    3. Confirm or update your telephone number. Please Note: If this is your first order, you will need to provide your telephone number in the spaces indicated (including the country code) before the order can be completed.
    4. Enter your personal tax code (if required)
  6. Click on "Next"
  7. Read the disclaimer. If you disagree with the information stated you can decide to cancel this order by clicking on ‘Cancel’. If you wish to proceed, please click on ‘I agree to the above stated terms’.
  8. The Purchase Confirmation popup box will appear, click ‘Confirm’. At this stage, and before you confirm the order, you can decide to go back and update the colour, quantity, and your address and phone number. You can also cancel your order.
  9. An automated email will be sent to you with your order confirmation. Please check that everything is correct.

Please Note that not all items are available in some countries, and that depending on your country of residence, certain duties and taxes may be payable to the relevant authorities in order for you to receive goods which you have ordered. Additionally, you may be required to provide certain documentation before such goods will be released to you.

You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. Failure to do so is at your own risk and no StarsCoin will be reimbursed to you as a result of your non-compliance with any requirement within your country of residence for the release of your goods.

You can find the Rewards Store in the mobile client under the ‘My Rewards’ menu. Mobile customers can order cash rebates in most mobile stores. All other orders must be made through the desktop client. If you are unable to order via the desktop client and would like us to enter your order for you, please visit our Help Center to find the best way to contact us. You will need the following information:

  • Full name
  • Full mailing address
  • Phone number
  • Item(s) you wish to order

Orders can be processed as early as three hours after being placed. Timeframes for order processing will depend on the item and day you are ordering. Some items, such as Security Tokens, are processed on a weekly basis. Please note that when ordering during the weekend, your orders will be processed on Monday/Tuesday.

The delivery time for Rewards Store items varies according to each region, as follows:

RegionDelivery Time from dispatch notification
UK  3-5 days
Europe 7-10 days
Rest of the World  10-15 days

If you do not receive your order within the specified time frame, please contact us via the Help Center. Otherwise, your package is assumed to have been delivered.

  • If I want the order to arrive sooner, can I pay extra? 

    No. We do not offer express service, and we cannot make exceptions. All orders are delivered in the same timeframe.
  • If I did not receive my order, but forgot to let you know after the timeframe stated for my region has expired, what happens? 

    Unfortunately, orders older than 6 weeks (from the date the order was placed) cannot be credited back unless they have been returned to us. This is why it is very important for you to contact us straight after the expiration of the delivery timeframe for your region if you haven’t received, so that we may track it and investigate the delay.

This is a requirement from your local authorities to allow for the courier parcel to be delivered. This information sits with the order and is not to be used for any purpose other than the shipping of your order, in conformity with the data protection laws.

Yes. 

If you wish to have an order sent to an alternate address, you may order the item as normal, but during the order process there will be an option to send the item to an alternate address ('Use Different Address'). Please DO NOT change the address on your account. It is important to provide an address where someone will be available to receive the package. Please note that some shipping restrictions may apply for certain countries and, as a result, you may not be able to get some items delivered to another country.

Once you place an order, there are no further costs you will need to pay as shipping and taxes are included in the cost. 

However, depending on your country of residence, certain duties and taxes may be payable to the relevant authorities in order for you to receive goods which you have ordered. Additionally, you may be required to provide certain documentation before such goods will be released to you.

You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. Failure to do so is at your own risk and no StarsCoin will be reimbursed to you as a result of your non-compliance with any requirement within your country of residence for the release of your goods. 

In the unlikely event of a customs request for payment, please note that we will reimburse your account once we receive a copy of the commercial invoice included in the parcel, the paid receipt (clearly showing the amount), and proof that the delivery was from us by means of our Shipping Invoice (Pick Note). Simply visit our Help Center and we will gladly assist you.

Check item descriptions for a sizing chart. Please be sure to check the measurements carefully as our sizes vary in fit.

You must contact us via our Help Center to have your return approved as there are certain procedures and restrictions.

If you order the wrong size, you can return the item; however you will need to pay for the shipping costs. You should always check our sizing charts to make sure the item will fit properly.

Should you receive a different item than the one you have ordered, you may be required to send it back to us at our cost; the correct product will be shipped to you free of charge. Please visit our Help Center to find the best way to contact us and we will gladly assist you.

Please keep in mind that if an item is returned to us without the original order number included in the package and/or without authorization, we will not be able to credit back StarsCoin or send a replacement.

Orders cannot be sent to a P.O. Box address as someone must be available to receive the package.

  1. Log in to your Stars Account via the desktop client (order history is not currently available via the mobile client).
  2. Click on ‘My Rewards’.
  3. Click on the ‘Rewards Store’ button. A pop up window will open.
  4. Click on the top tab on the left, and a pop-up window with the tab ‘Order History’ will appear. Clicking that will bring up a pop up window with all the orders ever made.

Some items are shipped from different locations and will arrive separately.

Yes. As long as the status of the order is 'New' you can go ahead and cancel it through the desktop Cashier. If you need to alter your order, you will first need to cancel the order and place a new order.

Once your order is placed, you will be sent full details via an order confirmation email. Please check any details carefully. Then the order is processed for packing and shipping. Orders are processed on a daily to weekly basis, depending on the item.

Please note that orders can be processed as early as three hours after being placed. Once an order is processed, it can no longer be cancelled or altered.

Unless you receive a reply to your order change request, we cannot guarantee this change or cancellation has been made.

Please visit our Help Center immediately to find the best way to contact us. You will need the following details:

  • Order number
  • Item name
  • Shipping company
  • The problem with the item
  • A photo of the item

Once we receive all the required information, we will proceed accordingly. Depending on the item, you may be requested to send it back to us.

No.

The Fulfilment Centre will not accept any walk in returns/exchanges. You must mail your order to the return address provided to you by the Rewards Store Customer representative.

Once the product arrives in its original condition, a new one will be sent out to you or your Stars Account will be reimbursed, depending on the arrangement made.

Please do not call the warehouses directly; no information will be given out nor can you buy any items from the Fulfilment Centre.

All inquiries must be directed to our Help Center.

Not all of our distribution centers use the same method for dispatching orders. If you do not see your order status as mailed, it does not mean that it has not been shipped. For further inquiries regarding your order please visit our Help Center.

Regular Mail/Postal services

If your order is shipped via Regular Mail, the delivery will be made by the local Postal services in your area.

The methods and timeframes for delivery vary from country to country, but usually they will make up to two delivery attempts before leaving a card and holding your parcel at the local postal office. 

The card will state the date and time they tried to deliver the parcel, the address and business hours of the postal office where your parcel is being held, the date it will be available for pick-up and sometimes a reference code.

In some occasions a redelivery can still be arranged with them or, if this is not possible, you will have to pick up the parcel at the designated postal office. Usually they will hold the parcel for up to two weeks after which the parcel will be returned to the Rewards Store or disposed of.

Couriers/Trackable packages

If your order is shipped via courier (for example FedEx), a tracking code will be emailed to you and you will be able to track it online using the courier´s website. The delivery will be entirely organized by the courier.

The courier will usually make two or three delivery attempts, and after each one a card is left with the date and time they tried to deliver the parcel, a tracking code, address and telephone number for their local office and sometimes a date when they will return for redelivery.

If the courier´s repeated delivery attempts are unsuccessful, they will eventually request that you collect the parcel from their local office, or that you contact them in order to arrange a convenient date and time for delivery.

Usually they will hold the parcel for up to two weeks and, if not collected nor delivered and contact cannot be made with you;, the parcel will be returned to the Rewards Store or disposed of.

Yes. As we are a global leader in the online gaming industry, we strive to maintain this privileged position in all that we do as a business. Accordingly, we ensure that our branded products are manufactured in a responsible manner and to high ethical standards. We strive to ensure that any third party that we engage with to produce our branded products is committed to and abides by the same exacting ethical standards that we maintain.

We incorporate an ethical standards undertaking (“ESU”) within our commercial agreements with our third party manufacturers which is compatible with internationally recognized standards and the ESU addresses a spectrum of ethical sourcing issues designed to ensure that those involved in the production of our branded products are treated fairly and with respect, are paid in line with applicable jurisdictional requirements and operate in an environment that embraces their cultural, ethnic and philosophical differences. A core element of ESU is to ensure that employees meet minimum legal age requirements and we explicitly prohibit the use of underage workers and/or forced labor of any kind, including prison labor, indentured servitude/trafficking or for the restriction of free movement. The ESU also requires that acceptable standards for workplace health and safety practices are maintained, that the workers are paid regular wages and overtime, that there are restrictions on working hours and that the workers are provided with acceptable working conditions and within a safe environment.

Finally, under our ESU, we maintain a right to carry out periodic, unannounced inspections of the factories used by our manufacturers to verify and document their adherence to our ESU and we will act swiftly to ensure that our third party manufacturers immediately rectify and fully address any shortcomings we identify from our inspections.

  1. Cash Rebate will get credited to the players account instantly.
  2. PokerStars branded Accessories & Clothing, Gadgets and Gaming Subscriptions will be delivered via courier to the players registered shipping address within 21 working days of placing the order.
  3. Vehicles will be sourced from the local dealer where the player is located. The delivery time will be conveyed to the player once the order has been confirmed.
  4. eVouchers will be sent to the players registered email address within 21 working days of placing the order.
  5. In case any PIN code is not serviceable, the player will be given an eVoucher in lieu of the physical product but only after confirmation with the player.
  6. Any Tax Deducted at Source (TDS) that is applicable to any products or rewards will be borne by the company and paid on behalf of the player.
  7. All warranties are provided by the product manufacturer which comes along with the product and any duplicate issuance of voucher will not be undertaken by the brand in case of loss/misplace by the player.
  8. In case of a damaged item, a player must report to the helpdesk within 3 working days, which will be followed by an investigation by the courier company. Investigation by the courier company takes 10 working days. If the result of the investigation is in the favor of the player, then our vendor will replace the item, free of cost. Damaged item will be picked up from the Customer’s address by our vendor, without any charges from the player.
  9. In case of a defective product, a player must report to the helpdesk within 2 working days. The helpdesk will revert to the player with the details of the nearest service station to which the player can take his defective item & undertake the necessary procedure as per the guidelines of that brand. Since all branded items come with a warranty, thus our vendor is not liable to replace or repair any branded item. The booklet given with the item will have the details of the service station. Post 3 working days also, in case an item turns out to be defective, as an accepted practice the Customer will be required to take it to the service station. The booklet given with the item will have the details of the service station.
  10. With respect to short content, accessories missing, players must register their query within 2 working days of delivery to obtain an investigation from the courier agency. Depending upon the nature of the product, in case there is a short content, then our vendor would either replace the missing piece or the whole item without any additional cost to the player.
  • Branded Gift Vouchers
    • Can't be exchanged for cash.
    • Can't be combined with any other offer.
    • Can't be redeemed in part value.
    • Can be redeemed only on MRP.
    • Can't be revalidated.
    • The vouchers with the expiry period of 3 months and 6 months when dispatched to participants would have a validity of minimum 15 days and minimum 45 days respectively to redeem them at the concerned merchandise location.
    • The vouchers will be redeemable as per T&C printed in gift vouchers, which are provided by the brand.

Program Helpdesk

Following are the program helpdesk requirements: